Rebooking starts before they leave.
The best time to rebook is when the client is happy with the result. Give a recommended window based on their service and make booking easy right away.
Rebooking script
To keep these results, I recommend coming back in about four weeks. Want to grab a spot now?
Follow up with care, not sales.
A quick care note builds trust and reminds clients that you are invested in their results. Include one clear call to action if you want them to rebook.
- Send a same-day note with care tips.
- Include a single booking link.
- Keep the tone personal and short.
Use loyalty perks that reward consistency.
Loyalty programs work best when they reward consistent visits rather than deep discounts. Offer a small perk after a set number of visits.
- Example: 4th visit includes a free add-on.
- Offer priority booking for loyal clients.
- Keep the program simple and easy to track.
Create a short win-back sequence.
Clients sometimes fall off due to timing, not dissatisfaction. A gentle check-in can bring them back. Keep it to two messages over two weeks.
- Day 1: quick check-in with a rebooking link.
- Day 7: final reminder with a friendly note.
Set the right service cadence.
Clients want guidance. Suggest a cadence based on the service they received and their goals.
- Skin services: 4 to 6 weeks.
- Lash fills: 2 to 3 weeks.
- Nail maintenance: 2 to 4 weeks.